Premium & billing

How do I restore my purchase on a new iPhone?

Sign in with the same VeriTrack account, open Profile → Go Premium and tap Restore purchases. Make sure the iPhone uses the Apple ID you subscribed with.

How do I cancel my subscription?

Subscriptions are billed by Apple, so they're cancelled in iOS: Settings → your name → Subscriptions → VeriTrack. Cancel at least 24 hours before the period ends to avoid the next charge. Premium stays active until the end of the period you've paid for.

Can I get a refund?

Refunds are handled by Apple. Request one at reportaproblem.apple.com.

What does the free plan include?

Ten AI meal analyses (photo, text or voice) every calendar month, plus the food diary, your calorie and protein target, Apple Health sync, weight tracking and reminders, with the last 30 days of history. Deleting a meal doesn't give the analysis back. Premium removes the monthly limit and unlocks your full history.

Meals & accuracy

A portion or ingredient is wrong. How do I fix it?

Open the meal and tap Edit Ingredients. Change grams, remove items or add what's missing. Your numbers are kept as-is and the items you didn't touch are re-estimated around them.

What do “assumed” and “≈ estimated” mean?

Assumed marks something that's usually there but can't be seen, like cooking oil or dressing; remove it if it wasn't. ≈ estimated means USDA FoodData Central had no reliable match, so the nutrition values come from the AI's own estimate.

How do I get the most accurate photo results?

Shoot from directly above, with the whole plate in frame, and hold still until the photo is taken. On iPhones with LiDAR (Pro models), depth data improves portion sizes.

How do I move or delete a meal?

Open the meal to change its slot (breakfast, lunch, dinner, supper or snack) or delete it. In the diary you can also long-press a meal to delete it.

Why does it say it found no food?

VeriTrack won't invent a meal from a photo that doesn't show food. Retake the photo closer to the plate, or describe the meal in text instead.

Account & data

I forgot my password.

On the sign-in screen enter your email and tap Forgot password. We'll email you a 6-digit code to set a new one. Check your spam folder if it doesn't arrive within a few minutes.

How do I delete my account?

Go to Profile → Settings → Account → Delete account. Your profile, meals, photos and history are erased right away. This doesn't cancel an App Store subscription, so cancel that separately in iOS Settings.

Apple Health data isn't showing up.

Check iOS Settings → Health → Data Access & Devices → VeriTrack and allow steps, active energy, weight and workouts. VeriTrack only reads from Apple Health and never writes to it.

How do I turn off reminders or analytics?

Both are in Profile → Settings: Notifications for the daily reminders and Usage analytics under Privacy.

How do I get a copy of my data?

Email [email protected] from the address on your account and we'll send an export within 30 days. See the privacy policy for all your rights.

Still stuck?

Send us a note and a screenshot. A real person reads every message.

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